Privacy Policy

Welcome to the Privacy Policy for infra.nexopora.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our website at https://infra.nexopora.com. By accessing or using this site, you agree to the practices described in this policy. This policy applies solely to infra.nexopora.com and does not govern any other websites, services, or platforms operated by Nexopora or third parties.

Table of Contents

Information We Collect

We collect information in the following ways:

Information You Provide Directly: When you contact us via our support channels (e.g., email or contact forms), we may collect your name, email address, and any other details you choose to share in your message.
Automatically Collected Information: As you navigate infra.nexopora.com, our servers may log standard technical data, including your IP address, browser type, operating system, referring URL, pages visited, and the date/time of access. We do not use cookies, tracking pixels, or third-party analytics tools on this site.
No User Accounts or Forms: infra.nexopora.com does not offer user registration, login functionality, or interactive forms (beyond the optional contact email). Therefore, we do not collect or store passwords, payment information, or profile data.

How We Use Your Information

We use the information we collect solely for the following purposes:

To respond to your inquiries sent to support@infra.nexopora.com;
To maintain the integrity, security, and performance of infra.nexopora.com;
To comply with applicable legal obligations and enforce our policies;
To generate internal, anonymized usage summaries for infrastructure monitoring and capacity planning (e.g., aggregate traffic volume or error rates — no individual identifiers are retained or analyzed).

Information Sharing and Disclosure

We do not sell, trade, rent, or otherwise share your personal information with third parties for marketing or commercial purposes. We may disclose information only in the following limited circumstances:

With trusted service providers who assist us in operating infra.nexopora.com (e.g., hosting, DNS, and TLS certificate providers), provided they agree to confidentiality and process data only as instructed;
When required by law, regulation, or legal process (e.g., in response to a valid subpoena or court order);
To protect the rights, property, or safety of infra.nexopora.com, its users, or the public.

Data Security

We implement industry-standard technical and organizational measures to protect your information. infra.nexopora.com is served over HTTPS with modern TLS encryption. Access to server logs and support emails is restricted to authorized infrastructure personnel only. While no system is 100% secure, we continuously monitor and update our security practices to safeguard your data.

Data Retention

We retain support-related emails only as long as necessary to resolve your inquiry and for a maximum of 90 days thereafter, unless required by law or needed for legitimate business purposes (e.g., audit or compliance). Server access logs are retained for no more than 30 days and are automatically purged.

Your Rights and Choices

Because infra.nexopora.com does not collect or store personal data beyond what is necessary for support and infrastructure operations, you have the following rights:

Access and Correction: You may request access to or correction of personal information you provided via email to support@infra.nexopora.com.
Deletion: You may request deletion of your support email correspondence; we will comply within 30 days, subject to legal retention requirements.
No Automated Decision-Making: We do not engage in profiling, automated decision-making, or targeted advertising.

Children’s Privacy

infra.nexopora.com is not intended for use by children under the age of 16, and we do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available at https://infra.nexopora.com/privacy-policy. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of infra.nexopora.com after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at support@infra.nexopora.com. We will respond to all legitimate inquiries within five business days.

Last updated: August 21, 2026